Your questions - Answered.
If you experience issues with the product, please contact customer service via email: [email protected]. When raising a concern, please provide your order number, batch number from the back of the sachet in the case of Lash/Brow Bomb issues,
You can cancel or amend your order, if it has not yet been dispatched. If you realise you forgot a discount code or made a mistake in your order after placing it, please contact us immediately. We can cancel your order or add/change items and invoice
If there has been an issue with your delivery, such as it has not been delivered within the one to three-day delivery time window, it has been marked as delivered, but you have not received it, or there is an issue with the address details, the best
You can return any items purchased from us for a refund within 30 days of delivery or for an exchange within 14 days of delivery. Just include a note within the returned package with the reason for the return and ship to the address below:. Global Be
If your order has arrived, and you are missing any items or you have received incorrect items, please get in touch with our customer service team via email at [email protected] and provide a picture of the items you have received along with t
If you are trying to place an order with us but find that your country is not listed as a place we ship to, why not take a look at our international distributors?. If we cannot ship to you directly, there may be one closer to you who can. Please see
Invoices are available to view and download through the email confirmation sent to you when your order was placed. Please check your inbox for the email confirmation to download these manually, as this would be the quickest way to obtain your invoice
No additional training is required to use the BB Hybrid Brow Stain; however, there is an option to upgrade to our Hybrid Kit in our in-person brow lamination course for those wishing to have practice. If you are already trained in tinting, you are qu
The BB Hybrid Stain is 100% henna-free but produces the same effects as henna. It stains the brow hair, as well as creating a 3D cosmetic effect on the skin.
The Hybrid Stain stains both the hair and creates a 3D cosmetic effect on the skin for the illusion of fuller, bolder brows. It is a henna-free formula designed to transform the brows for up to 7 weeks. In comparison, the standard BB Tint colours the
Mix the BB Hybrid Stain with the developer using the ratio 4:2, stain to developer. First, apply BB Lash & Brow Cleanser to remove any makeup and then use BB Brow Scrub with the BB Brow Scrub Brush to exfoliate. Wipe off with a dry cotton pad and re-
BB Hybrid Stain lasts for up to 7 weeks on the brow hair and the 3D cosmetic effect lasts for up to 10 days on the skin. The results can vary, with some clients experiencing a shorter duration if they have oily skin or if the correct preparation step
For clients on medication, it is advised to consult with their GP before proceeding with the treatment. You should perform a patch test on every new client, re-patch testing every six months and whenever there is a change to their medication.
Yes, training is offered, with various course dates and a detailed educational curriculum available. Bookings must be made in advance, and there's a cancellation policy requiring a minimum of 14 days' notice before the course date.
Order confirmations are requested via email to ensure awareness of potential customs fees that customers may incur upon parcel arrival in the destination country. Confirmation allows for the parcel to be dispatched accordingly.
If an item in your order is received damaged, please send a photo of the damaged item and the invoice enclosed within your package to us and we will work to resolve the issue.